Plain English about who we are and how this works.
rockhamptonwaterdamage.com.au is a local enquiry and booking service. Our job is to make the first hour of a water emergency simpler for people in the Rockhampton region: one number, a quick answer, and your job in front of an independent local restoration business straight away.
We are not the restoration contractor, and we don't carry out extraction, drying or remediation ourselves. When you call the number on this site or submit the form, you're connected with, or called back by, the partner business that services this region. They assess, quote and do the work; your agreement for the job is with them. We may receive a fee from the partner business for connecting enquiries. This doesn't change the price you pay.
Good restoration crews are out on jobs at 2am, not updating websites. We handle being findable and making the first step fast, which in water damage is half the battle.
Details you submit (name, phone, suburb, what happened) are used solely to respond to your enquiry and are passed to the partner business for that purpose. We don't sell enquiry details to multiple bidders, and we don't use them for marketing lists.
If anything about a job arranged through this site doesn't go the way it should, we want to know: use the contact form and it will be looked at promptly.