Storm water through the roof, flash flooding through the door, or the slow river rise CQ knows too well. Cleanup done properly and documented for your insurer, by a local crew.
Storm and flood water picks up soil, sewage and contaminants on its way through your house. Restoration standards treat it as contaminated (the industry calls it Category 3), and the cleanup has to reflect that. Materials that sat wet in contaminated water, like carpet underlay, particleboard and the lower sections of plasterboard, are usually documented and removed rather than dried. Everything that stays gets cleaned and sanitised before drying begins.
Most storm and flood jobs in Rockhampton end up as insurance claims. You're entitled to take reasonable steps to prevent further damage before the assessor arrives, and most policies expect you to. A professional response creates the evidence your claim runs on: timestamped photos before anything is moved, moisture mapping, an inventory of removed materials and drying logs. Keep every receipt. And confirm your cover early, because the line between "storm water" and "flood" matters in some Queensland policies.
River flooding leaves a different problem to a burst pipe: silt in wall cavities, contaminated materials at slab level, and days of trapped humidity. Rockhampton has been through it in 2011 and again in 2017, and the houses that recovered fastest were the ones dried and sanitised properly the first time. If you're returning to a flood-affected property, get an assessment before you replace floor coverings or re-sheet walls.
Sanitisation and drying in the first 48 hours is what saves floors, walls and your claim.
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